Industries we serve
Corpshore Kenya serves 10 industries across East Africa and internationally. Each section maps our service capability to your sector's regulatory and language requirements.
Financial Services
Banks, microfinance institutions, SACCOs, fintechs, M-Pesa operators and insurance companies. CBK-framework compliant. Kenya DPA 2019 compliant for all financial data processing.
Swahili Customer Contact
Inbound and outbound customer service in English and Kiswahili. M-Pesa payment dispute resolution. CBK complaint handling framework applied.
KYC Document Processing
ID verification, document review and KYC data entry for CBK-regulated institutions. Encrypted National ID handling compliant with Kenya DPA 2019.
Claims and Back Office
Insurance claims data processing. IRA compliance tracking. Policy renewal processing. Correspondence management for Kenyan and regional insurers.
International Development
World Bank, UN agencies, USAID, FCDO, bilateral donors and international foundations operating programmes across East Africa. Specialisation in rare language and community engagement requirements.
Beneficiary Helplines
Multi-language beneficiary support in Kiswahili, Somali, Luganda, Kinyarwanda, Kirundi and local dialects. Safeguarding-aligned protocols. Confidential case management.
Survey and Data Collection
Household interview programmes in community languages. CAPI and CATI survey administration. Data quality: 97.9% average. World Bank and UN data standards.
Programme Back Office
Grant recipient correspondence. Reporting database management. Document translation and review in English, Kiswahili and French. Stakeholder communication management.
E-commerce and Retail
Pan-African e-commerce platforms, Kenyan retail brands and international brands entering East Africa. M-Pesa payment resolution. Returns processing. Swahili-first customer communications.
Swahili Customer Service
Order enquiries, delivery tracking, product questions and complaint resolution in Kiswahili and English. WhatsApp Business API native. M-Pesa dispute handling.
Returns and Refunds
Returns processing, refund verification and re-shipping coordination across Kenya, Uganda and Tanzania. Swahili-language communications as standard.
Seller and Vendor Support
Marketplace seller onboarding, account management support and dispute resolution for East African FMCG distributors and retail networks.
Technology and SaaS
Kenyan and international technology companies scaling into East Africa. AI training data. Software development. Technical support. API integration work.
Swahili AI Training Data
Conversational datasets, intent annotation, named entity recognition and sentiment labelling in Kiswahili and 11 East African languages. 97.9% quality average.
Software Development
Full-stack development, USSD/STK application development, API integrations and M-Pesa Daraja API implementations. Kenya-market specialist engineers.
Technical Support
Tier 1 and Tier 2 technical support for SaaS platforms, mobile applications and API-dependent products. English and Swahili. WhatsApp Business API native.
Agriculture and Agritech
Agritech platforms, development organisations running agricultural programmes and FMCG companies with farmer-facing supply chains. Kiswahili, Kalenjin, Luo and Kamba community engagement.
Farmer Helplines
Swahili, Kalenjin, Luo and Kamba farmer advisory lines. Smallholder engagement. Agronomy Q and A. Crop advisory follow-up and SMS callback coordination.
Agritech Platform Support
USSD and mobile app technical support for farmer-facing platforms. On-farm data collection coordination. Extension worker communication management.
Supply Chain Data
Farmer registration, off-taker data entry and supply chain reconciliation for commodity buyers, cooperatives and FMCG procurement teams.
Education
EdTech platforms, universities, international schools and education-focused NGOs operating in Kenya and East Africa. Kiswahili student and parent communication.
Student Admissions Support
Multilingual admissions enquiry handling in English, Kiswahili and French. Application processing and document verification. Parent communication in community languages.
EdTech Customer Success
Platform onboarding, technical support and engagement campaigns for EdTech products. Teacher and student helpdesk in English and Kiswahili.
Data and Transcription
Education data collection, transcript processing, exam data entry and school census data management for county governments and development partners.
Healthcare and Public Health
Public health programmes, private hospitals, health technology platforms and pharmaceutical companies. Ministry of Health data handling guidelines applied. Health data processed under Kenya DPA 2019 sensitive data provisions.
Patient Communication
Appointment booking, follow-up reminders and patient enquiry handling in Kiswahili and English. WhatsApp and SMS coordination for community health workers.
Health Data Processing
Clinical trial data entry, health survey administration and patient record processing under Kenya DPA 2019 sensitive data provisions. Encryption standard applied.
Health Programme Helplines
Community health programme helplines in Kiswahili and local languages. Referral coordination. Surveillance reporting support for NGO and government health programmes.
Mining and Natural Resources
Junior and major mining companies, exploration firms and energy companies entering Kenya. Employer of Record for pre-incorporation employment. Community liaison in local languages.
Employer of Record
Legal employment of Kenyan staff before subsidiary registration. NHIF, NSSF, Housing Levy and PAYE compliance. Employment Act 2007 contract framework. Certificate of Service on departure.
Community Liaison
Community engagement in Swahili, Luo, Kalenjin and other regional languages for host community liaison, CSR programme communication and stakeholder consultation.
Permitting and Documentation
Mining licence document processing, environmental impact data management and regulatory correspondence management for Kenyan and East African operations.
Legal and Compliance
Law firms, compliance consultancies and corporate legal departments with East Africa operations. Document processing, legal transcription and translation in English, Kiswahili and French.
Legal Document Processing
Contract data extraction, legal document review and regulatory filing support for Kenyan and East African jurisdictions. Confidentiality agreements executed for all staff.
Legal Translation
Legal translation between English, Kiswahili and French. Court document translation. Affidavit transcription. EAC regional documentation support.
Compliance Data
Regulatory compliance data entry, due diligence documentation and compliance reporting support for Kenya and EAC regulatory environments.
NGO and Humanitarian
International and local NGOs, humanitarian organisations and social enterprises. Community language engagement, beneficiary helplines and programme data management.
Beneficiary Helplines
Confidential beneficiary helplines in community languages. Safeguarding-aligned protocols. Complaint and feedback management. Incident reporting and escalation.
Programme Data
Beneficiary registration, monitoring and evaluation data entry, and field data collection coordination for humanitarian programmes across East and Central Africa.
Community Communication
Community awareness campaigns in Kiswahili and local languages. SMS broadcast coordination. WhatsApp community management for NGO programmes.