East Africa's BPO Partner,
Built in Nairobi
Corpshore Kenya delivers multilingual customer service, AI data annotation, back office and HR outsourcing across Kenya, East Africa and beyond. Serving UK, US and Australian clients at a fraction of in-house cost.
Performance that speaks for itself
Services built for East Africa and global clients
Multilingual Voice and Chat
English, Kiswahili, Kikuyu, Luo, Kamba, Kalenjin, Luganda, Kinyarwanda, French. WhatsApp Business API-native, M-Pesa Daraja API trained.
M-Pesa and Fintech Support
Mobile money specialists trained on CBK guidelines, Daraja API, Lipa na M-Pesa, M-Shwari, Fuliza and dispute resolution within the CBK 7-day window.
East Africa Regional Hubs
Kenya as the East Africa hub serving Uganda, Tanzania, Rwanda, Burundi and eastern DRC. Luganda, Kinyarwanda and Dholuo available.
AI Data Annotation
Native-language annotation in Kiswahili, Kikuyu, Luo, Kamba, Kalenjin, Somali, Luganda, Kinyarwanda and Amharic. IAA target 0.87 across all projects.
Swahili AI Training Datasets
Annotated conversational datasets for fine-tuning LLMs in East African languages. Intent classification, NER, sentiment labelling and RLHF ranking.
Inkscribe AI Document Processing
OCR validation and correction for Kenya's official documents: National IDs, KRA PIN, NHIF, NSSF, HELB, land titles, logbooks, KCSE certificates.
Finance and Accounting
Full-cycle bookkeeping, KRA iTax compliance (VAT16, PAYE, corporate returns), NHIF, NSSF, Housing Levy. Management accounts at D+5 SLA.
Data Processing and Research
Field survey coordination, KoBoToolbox and ODK management, data cleaning, deduplication, multilingual record processing.
Legal and Compliance KPO
Kenya legal research, KDPA 2019 compliance documentation, CBK, CMA and IRA regulatory support, contract review and company secretarial services.
Employer of Record (EoR)
Employ Kenyan staff before your subsidiary is registered. Employment Act 2007 contracts, full NHIF, NSSF, Housing Levy and PAYE compliance from day one.
Payroll Outsourcing
PAYE, NHIF, NSSF, Housing Levy, HELB deductions. P9A certificates. KRA iTax annual returns. KES and USD split payroll for international groups.
HR Administration
Employment contracts, disciplinary procedures, Certificate of Service, Employment and Labour Relations Court support, and Kenya employment law advisory.
M-Pesa Daraja API Development
Full-stack developers with production M-Pesa Daraja API experience. React, Node.js, Python. WhatsApp Business API integration. Mobile-first, low-bandwidth optimised.
USSD Application Development
USSD applications for Kenyan mobile network operators. HLR integration, NCA registration documentation, testing across feature phones.
DevOps and Cloud Infrastructure
AWS and Azure cloud infrastructure, Kubernetes in production, Terraform IaC, CI/CD via GitHub Actions. P1 SLA under 30 minutes on-call.
Five reasons clients choose Nairobi
Language Depth
English to Kiswahili to Kikuyu, Luo, Kamba and Somali. No other East African BPO covers this range natively.
M-Pesa Native
Every agent is trained on the M-Pesa ecosystem. Daraja API access, dispute resolution, float management: operational from day one.
Regulatory Fluency
CBK, IRA, ODPC, NEMA, KRA iTax, Employment Act 2007. We operate inside Kenya's regulatory framework, not alongside it.
Time Zone Advantage
EAT (UTC+3) overlaps with European business hours and US Eastern afternoons. UK clients get full coverage without night shifts.
AI-Ready Talent
Kenya's university graduate pipeline, formal professional certification culture and native East African language depth make Nairobi the premier AI annotation hub on the continent.
Your customers speak these languages. So do we.
Native-fluency coverage across Kenya's regional languages, East Africa's cross-border languages and international business languages.
How much could you save outsourcing to Kenya?
Based on average Corpshore Kenya monthly agent costs versus estimated in-house equivalent in your market.
Estimated annual saving vs. in-house:
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Indicative only. Based on average salary benchmarks and estimated in-house employment costs including benefits, office, and management overhead.
What our clients say
Nairobi connects East Africa to the world
EAT (UTC+3): overlapping with European business hours and US Eastern afternoons. One hub, global coverage.
Industry expertise across Kenya and East Africa
Financial Services
CBK-trained agents for banks, Saccos, fintechs and insurers. M-Pesa Daraja API access, CBK 7-day resolution compliance, IRA claims processing, KYC document verification.
International Development
USAID, World Bank and UN agency programme support. Multilingual beneficiary helplines, field data collection, ODPC-compliant data handling, donor reporting and grant administration.
E-commerce and Retail
Pan-African e-commerce platforms and FMCG distributors. Swahili, Luganda and regional Swahili support. M-Pesa payment query resolution. WhatsApp-first customer service.
Agriculture and Agritech
Farmer helplines in Kalenjin, Luo and Kiswahili. KALRO-sourced agricultural content. Swahili AI training datasets. Field survey coordination across all 47 counties.
Mining and Natural Resources
Employer of Record for international mining companies. Employ Kenyan staff before entity registration. KES and USD split payroll, NEMA documentation support, Employment Act 2007 contracts.
NGOs and Humanitarian
International humanitarian NGOs, UK charities, UN agencies and refugee response organisations. Beneficiary data processing, Somali-language capability, UNHCR data standard compliance.